Refund Policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your website to request a return.

To start a return, you can contact us at info@ultimatevision.uk. If your return is accepted, we will require you to provide the necessary credentials, such as the email address and password associated with the website for verification purposes.

Please note that all returns should be initiated via email with the delivered passwords ( if changed with the changed ones).

We will guide you through the process of transferring the website and related passwords back to us. Websites returned to us without first requesting a return will not be accepted.

Policy:

If, for any reason, you are not satisfied with your purchase, you can request a full refund within 14 days of your purchase. No questions asked.

  • Request Submission: Contact our customer support team within 14 days of your purchase. Provide them with the necessary details of your transaction to expedite the process.
  • Processing: Once we receive your refund request, our team will review it. If your request falls within our 14-day window and meets our refund criteria, we will process the refund without any further questions.
  • Refund Method: Refunds will be processed using the original payment method. Depending on your bank or payment provider, it might take a few days for the refunded amount to reflect in your account.

Exceptions: While we strive to be as accommodating as possible, there are certain situations where a return or refund might not be granted. This includes, but is not limited to, instances where the user has violated our Terms of Service or engaged in any form of misuse.

It’s worth noting that while we offer a no-questions-asked refund within the 14-day period, we appreciate any feedback or reasons for the refund. This helps us continuously improve our platform and services.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@ultimatevision.uk.

You can always contact us for any return or refund questions at info@ultvideo.co.uk